Pig Out Text Message Terms & Conditions

Last updated October 2026. Pig Out LLC, Clovis, California.

These are the rules for text messages from Pig Out, in plain words. For what we keep about you, see the Privacy Policy.

SMS Terms

• Program name. Pig Out text messages.
• Who texts you. Pig Out LLC, Clovis, California. Texts come from (559) 314-7522.
• What the program is. Text messages from Pig Out: one-time sign-in codes for your Piggy Bank, updates about your order, deals, specials and photos of specials, Piggy Bank messages, a reminder about an unfinished order, and replies to your questions (which may come from an automated assistant). The full list is below.
• Message frequency. Message frequency varies.
• Rates. Message and data rates may apply.
• Support. Call (559) 470-8885 or email [email protected].
• Opt out. Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT or REVOKE at any time to stop all texts from us.
• Help. Reply HELP or INFO for help. You can also call or email us using the details above.
• Rejoin. Reply START to sign up again.
• Privacy. See our Privacy Policy.
• Carriers are not liable for any delayed or undelivered messages.

What we may text you

• A one-time sign-in code. Only when you type your own phone number into the sign-in for your Piggy Bank (the account area of Pig Out Perks) and ask for a code. The same goes for the one-time code to add a phone number to your Piggy Bank or to combine two Piggy Banks, and for the short notice that a number was combined: each is sent only because you asked. Signing in by email is the alternative, and you never have to use text.
• Updates about your order. Only if you ticked the separate order-updates box at checkout. Messages such as order confirmed, ready for pickup and out for delivery, up to 3 messages per order.
• Deals, specials and photos of specials. Only if you ticked the deals box at checkout, or signed up on the deals sign-up page and confirmed by replying YES. Both start empty and are never required. A deals text may contain a link to our own website (pigout-fresno.com) that shows that day's deal; it never links anywhere else.
• Piggy Bank messages. Account notices, for example that your piggy coins expire in 30 days, go to Piggy Bank holders who added a phone number and confirmed it with a code. Promotional nudges about your piggy coins go only to people who also ticked the deals box, or signed up on the deals sign-up page and confirmed by replying YES, and no more than one every 14 days. Both kinds go only to people who also agreed to deals texts. These messages tell you how many piggy coins you have and, for an expiry notice, the date. They never show prices or what you have spent.
• A reminder about an unfinished order, with a link to pick your order up where you left off, only if you agreed to deals texts. One reminder per order in progress, sent at least an hour after you leave (a cart left in the evening is reminded the next morning, from 8am Pacific), and no more than one reminder a week to your number.
• Replies. STOP, HELP and START are answered automatically. You can also text ORDER for the order link, HOURS for our hours, MENU for the menu, LEFT to see what is still available today, LAST to get a link to reorder your last order (only if this number is on your Piggy Bank), and BALANCE or COINS for your piggy coin count and a link to your Piggy Bank (the same). Each gets one reply, up to 10 an hour. Any other message you text us gets an automatic reply that gives our hours, says whether we are open now, lists a few of these words and our phone number. It is kept, together with the answers the shop texts back, as one conversation for 30 days (the 30 days start again with each new message) and passed on to the owner, and the shop's staff may answer you by text from the same number, and never after you reply STOP. Sometimes the reply comes from our automated assistant instead, described next.

The automated assistant

When you text us something that is not one of the words above, the reply may come from an automated assistant instead of a person. It is a computer program and it always says so at the start of a conversation. Here is what that means for you:

• It answers questions about our menu, prices, hours and what is sold out today, using the same information as this website.
• It can help you order. If you tell it what you want, it can build the order and text you a link to pigout-fresno.com. You open the link, choose pickup or delivery and pay on our normal secure checkout. It never places an order by text.
• It never takes card details. Please do not text a card number. If a message looks like it has one, we hide it before we keep it.
• A person is always available. Text HUMAN or call (559) 470-8885 at any time. Questions about allergies, complaints, refunds, a wrong or late order, or changing an order always go to a person, and our staff can take over any conversation.
• STOP always works. Reply STOP and the assistant, and every other text from us, stops.
• The same assistant can answer in the chat window on our website. If you verify your phone there, we text you one code, and nothing else comes of it: verifying is not a sign-up for deals texts and no marketing text follows. A person at the shop may text you back about a question you asked in the chat only if you ticked the box on Ask a Person that says "Text me the answer", and only for 72 hours after you ticked it. Otherwise the answer stays in the chat.
• These replies are answers to a message you sent us first. Your messages are processed by our AI provider so it can write the reply. See the Privacy Policy.

How you agree

Texts need your yes. There are three boxes, each one starts empty, we never tick one for you, and none of them is required to order. This is the exact wording next to each. A picture of every screen is on the how you sign up page.

The deals box at checkout

Send me deals from Pig Out, including late night deals. Marketing texts and emails. Message frequency varies. Consent is not a condition of any purchase. Message and data rates may apply. Reply STOP to cancel, HELP for help.

• The box starts empty. We never tick it for you.
• When you tick it, we keep a record of when you did and the exact words you agreed to.
• Agreeing to deals texts is not required to order.

The order-updates box at checkout

A second, separate box appears under the deals box once you have typed your phone number:

Text me updates about this order, like when it is ready for pickup or out for delivery. Up to 3 messages per order. Message and data rates may apply. Reply STOP to cancel, HELP for help. Not required to order.

• This box also starts empty, and it is not required to order.
• When you tick it, we keep with your order which version of this wording you agreed to.
• It covers texts about that one order only. It is not agreeing to marketing.

The deals sign-up page

On the deals sign-up page there is a box and a phone number field. This is the exact wording next to the box:

Yes, text me deals from Pig Out, including late night deals and photos of specials, at this number. By checking this box you agree to receive recurring automated marketing texts from Pig Out. Message frequency varies. Consent is not a condition of any purchase. Message and data rates may apply. Reply STOP to cancel, HELP for help.

• That box also starts empty, and it is never required for anything.
• A sign-up there is a request. Your number only counts as agreed after you reply YES to a confirmation text from us.
• We keep a record of when you asked and the exact words shown.

Sign-in codes

When you type your own phone number into the Piggy Bank sign-in and ask for a code by text, that request is your agreement to that code message. It is not agreeing to marketing: signing up for the Piggy Bank and ticking the deals box are separate.

How often

Message frequency varies. Deals, specials, photos, Piggy Bank nudges and order reminders are marketing texts, and they are never sent before 8am or after 9pm Pacific time. Deals texts to you are limited to one a day and three a week. Order updates are sent when the kitchen changes your order, up to 3 per order. A sign-in code is sent when you ask for one. A confirmation of a sign-up made outside 8am to 9pm Pacific waits and is sent at 8am.

Cost

We charge nothing for texts. Message and data rates from your phone plan may apply.

Stopping and help

• Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT or REVOKE to stop all texts from us.
• Reply HELP or INFO for help. You can also call or email us using the details above.
• Reply START to sign up again.
• You can sign in to your Piggy Bank by email instead of text at any time.

Please know this: after you reply STOP we cannot text you a sign-in code, or anything else, until you text START. You can sign in by email instead.

Your information

• We use your phone number only to send what is described on this page.
• We do not sell your phone number. We do not share mobile numbers or text consent with third parties or affiliates for their marketing.
• Our texting provider, Twilio, handles messages on our behalf, and mobile carriers carry them.
• If our automated assistant answers you, your messages in that conversation are processed by our AI provider, Anthropic, to write the reply. Nothing is sent for marketing.
• Delivery is not guaranteed. Carriers are not liable for any delayed or undelivered messages.

The full details are in the Privacy Policy.

Changes

If this page changes, the date at the top is updated. What we keep about you is on the Privacy Policy.