Privacy Policy

Last updated October 2026. Pig Out LLC, Clovis, California.

This page describes exactly what this website collects, why, and who else sees it. It covers this website only. If you call us, or contact us through Facebook or Instagram, that is covered by whatever those services do.

What we collect

Nothing is collected until you actually send something. You can browse the whole menu, build a plate and fill the cart without giving us anything.

Pig Out Perks accounts

Pig Out Perks is optional. You only have an account if you sign in. Your account area is called the Piggy Bank, and what you earn are piggy coins. The rules are on the Perks terms page. If you sign in, we keep:

• Your email address, your mobile number, or both. Either one is how you sign in.
• Your piggy coin ledger: each piggy coin you earned, used, had returned or lost, tied to the order it came from, so we can add it up and fix it if an order is cancelled.
• Your sign-in codes, for a short time. We email you a code to sign in, or text it to you if you ask for that, and the code is deleted soon after it is used or expires.
• A mobile number, only if you sign in by text or add one to your Piggy Bank, and only once you have confirmed it with a code. We text it a sign-in code only when you ask for one, and use it for notices about your account. You can remove it any time, as long as you keep one way to sign in. Reply STOP to a Pig Out text and we stop sending it anything, sign-in codes included, until you reply START.
• Your first and last name, which a Piggy Bank asks for when you sign up. We use it for your account, for giveaways and for order pickup. If you win a giveaway we may contact you using the email or phone number on your account. It is kept until you delete your account, and you can change it once every 30 days. We never send it to our texting provider or to any AI service. When you order, the name you put on the order (which checkout fills in from your account unless you change it) is the order name, and an order name goes to the kitchen and to our payment provider like any other.
• A giveaway entry, only if you use a giveaway's free entry page: the first and last name and the email address or mobile number you type there, and that you ticked the age and rules boxes. We use them only to run that giveaway and to contact a winner, and delete them 12 months after the giveaway opened. If you win, we keep your name, the way we reach you and the fact that you won for up to 4 years as a record of the prize. Entering never signs you up for deals texts or emails; that is a separate box you can leave unticked.
• A birthday, only if you add one: the month and day, with no year. It is used only for the rewards we set up and is kept until you delete your account.
• The codes you use, only if you use one: which code, when, and the piggy coins it gave, kept with your account so a code works once per person. With it we keep your email address and phone number only in a scrambled form that cannot be turned back into them, and that part stays if you delete your account, so the same code cannot be used again from a new account.
• A record of combining, only if you combine two Piggy Banks: the date, which sign-in method was added (shown only partly hidden, like j***@example.com or ***-***-1234), how many piggy coins each side had, and how many orders moved. The account that was combined away keeps no email, phone or birthday. The partly hidden details are removed from the record when you delete your account.

We keep these to run your account and your piggy coins, and for nothing else. The sign-in code is emailed through Resend, the same email service that sends receipts, or texted through Twilio if you ask for it by text.

Piggy coins expire after 12 months with no activity. You can delete your account any time, from the Piggy Bank on the ordering page, or by emailing us. That removes your account, your sign-in details and your piggy coins. Your past orders stay as sales records, without the link to your account. An account with no activity for about 24 months is deleted the same way.

Signing up for Perks is not agreeing to marketing. Marketing is a separate box at checkout, and it starts empty.

A text sent to a Piggy Bank holder is either a notice about the account (for example, that piggy coins are about to expire) or, only if you also ticked the deals box, a deal.

Marketing texts

At checkout there is a box you can tick to get deals by text or email. It starts empty, ticking it is entirely up to you, and it is never required in order to place an order. If you do tick it we keep a record of when you did and the exact wording you agreed to, which is what lets us prove the messages were asked for. Reply STOP to any message to stop them for good. The full text message terms, including HELP and START, are on the text messages page.

You can also ask for deals texts on the deals sign-up page, with just your phone number and a box that also starts empty. We keep the same kind of record there, and a number is only counted as agreed once you confirm by replying YES to a text from us.

A number you give only to place an order is used to cook and deliver that order and for nothing else, unless you tick one of the text boxes at checkout. A number you give on the deals sign-up page is used only for the deals texts described there.

Marketing emails

The same checkout box says deals by text and email. If you ticked it and gave an email address, we may email you deals from Pig Out. Every deals email carries our mailing address and a one-click unsubscribe link, and you can also reply to it and ask us to stop. Unsubscribing from emails does not stop texts. Replying STOP to a text stops texts and ends deals emails to you as well. Deals texts go only to California phone numbers, and never more than once a day or three times a week. We keep a record of each deals message we send: the words, the date, whether it was sent and your phone number or email address for 12 months, then the same record with your number or address hidden for up to 4 years in total (the time the law allows someone to bring a claim about a text), after which it is deleted. Deals emails go through Resend, our email provider, as described below.

A deals text may contain a short link to a page on our own website (pigout-fresno.com/d/ and a short code) that shows that day's deal. The code is the same for everyone who gets that text, so it does not identify you. When the link is opened we add one to a count for that deal, and if you then order we count the order against the same deal. We do not record who opened it or keep your phone number, address or browser with the count. To avoid counting a refresh twice we keep, for ten minutes, a one-way scrambled marker made from your connection and browser that cannot be turned back into either. The page sets no cookies, and the counts are used only to see whether a deal worked.

Order update texts

At checkout there is a second box, separate from the marketing box, to get text updates about that one order (confirmed, ready for pickup, out for delivery, up to 3 messages). It starts empty, it is never required to order, and it only appears once you have typed a phone number. If you tick it we keep, with the order, which version of the wording you agreed to. Those messages are about that order and are not marketing. Reply STOP to any of them to stop.

Text messages

If Pig Out texts you, your phone number and the message go through Twilio, our texting provider, who handles the messages for us and sees the number and the message. Mobile carriers carry the messages. We keep consent records (the exact wording, the time and device details) as proof that you agreed. If you text us a message that is not one of our keywords, we keep it, with your number, together with the answers the shop texts back, as one conversation for 30 days (the 30 days start again with each new message) so the shop can answer you, and then it is deleted.

The reply may be written by an automated assistant, which says it is automated. When it answers you, your message and the earlier messages in that conversation are sent to our AI provider, Anthropic, so it can write the reply. Your phone number is not sent with them. The conversation is kept for the same 30 days as any other, and a person can take over at any time (text HUMAN or call us). Please never text a card number. The assistant does not ask for one, and if a message looks like it holds a card number, we hide it before we keep it or pass it on.

A number that texts us excessively may be blocked, and the list of blocked numbers is kept until the owner removes it.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. This covers everything Pig Out collects from you for text messages, including your phone number and your consent.

STOP and HELP work as described on the text messages page.

Website chat

When the chat with our automated assistant is switched on, a button on this site opens it. It is a computer program, it says so first, and a person can take over. You do not need to give a name or a number to ask about the menu, the hours or what is sold out today.

• Before the chat starts, Cloudflare Turnstile checks that a person (and not a program) is asking. Cloudflare may read some details about your browser to do that.
• What you type is read by an AI service. Your message and the earlier messages of that chat are sent to our AI provider, Anthropic, so it can write the reply. Your name and phone number are not sent with them.
• Without verifying a phone, the chat is kept for 24 hours after your last message and is then deleted. It is not linked to you, and you can delete it yourself with Delete this chat.
• To ask about your own order, your piggy coins, or to send the kitchen a message, the chat asks you to verify your mobile number with a code we text you. Verifying also signs you in to your Piggy Bank. After you verify, the chat is kept with your texts as one conversation for 30 days, and staff can read it and answer you in the chat.
• A person texts you back about a question only if you tick the box. On Ask a Person, a box that is not ticked for you reads "Text me the answer". If you tick it, a person at the shop may text you back at that number about that question for 72 hours, and not after that. It is not a sign-up for deals, and Reply STOP stops it. If you do not tick it, the answer stays in the chat.
• You can give an email address instead. On Ask a Person you can type an email address, which is optional. We keep it for 7 days and use it only to email the answers to that question, one email for each answer from a person, never marketing. After 7 days it is deleted. If you are not verified you can instead email your question to the shop: your name, email, question and the last lines of the chat are emailed to the shop so a person can reply, and our website keeps nothing of it.
• Verifying your phone is not a sign-up for marketing texts. It sends you one code and nothing else. Deals texts are a separate choice on their own page.
• Please never type a card number. We hide anything that looks like one before we keep it.

What stays on your own device

Your cart is stored in your own browser and is never sent to us until you choose to send an order. Clearing your browser data removes it. It does not follow you to another phone or computer.

Who else sees it

Seven other companies are involved, and only in the moment you use the feature that needs them.

• Square. Every order is paid by card through Square. Card details are typed into Square's own secure form and go straight to Square, so this website never sees your card number. Your name, phone number, the items you ordered and, for a delivery, your address are also sent to Square so the order reaches the kitchen's till. Square's privacy policy applies to that.
• Google. When you type a delivery address, what you type is sent to Google Places so it can suggest real addresses. Google's privacy policy applies to that.
• Uber and DoorDash. When a delivery is priced, the collection address and your delivery address are sent to Uber Direct and to DoorDash Drive to get a quote, and your phone number is sent to DoorDash Drive with them. Your phone number is not kept with the quote. Once the kitchen confirms, those addresses, your name and your phone number are sent to whichever of the two takes the delivery, to send a driver. Their privacy policies apply to that. If you choose delivery, the delivery partner may also text you updates about your delivery using that phone number. You are asked to agree to that before you order.
• Twilio. If we text you, your phone number and the message are sent through Twilio, our texting provider, so it can reach you. Twilio's privacy policy applies to that.
• Anthropic. Our AI provider. If our automated assistant answers a text you sent us, your message and the earlier messages in that conversation, with details from our menu, are sent to Anthropic so it can write the reply. Your phone number is not sent. Nothing is sent to it for marketing. Anthropic's privacy policy applies to that.
• Resend. Our email provider. If you give us an email address, your receipt, the link to follow your order, a note of any refund on it and your Piggy Bank sign-in codes are sent through Resend, and so are the order alerts the kitchen receives. Your email address and the message go through Resend so it can deliver them. Resend's privacy policy applies to that.

The website is hosted by Cloudflare, who process requests on our behalf.

What we do not do

• We do not sell or rent your information to anyone.
• There are no advertising trackers and no third-party cookies on this site. We count visits and button taps ourselves, anonymously: no cookie, no name, no address and nothing that can be traced to you. Only if the business switches on Google or Meta counting are you asked first, once, and nothing is shared with them unless you say yes.
• We do not text or email you marketing unless you have separately and clearly agreed to it. Ordering food is not agreeing to marketing.
• If you give us an email address when you order, we use it to send your receipt and the link to follow your order, and for nothing else. It is sent through Resend, the email service that delivers it for us. If you sign in to Pig Out Perks, we also email you the sign-in code, the same way.
• Card details are typed into Square's own secure form on this site and go straight to Square. We never see, store or handle your card number.

Cookies

This site sets two sign-in cookies and nothing else. One is for staff, for the kitchen's own menu tools, and ordinary customers never receive it. The other is for Pig Out Perks: if you sign in, it keeps you signed in on that device for 30 days, and signing out removes it. Neither is used for tracking. There is no advertising cookie, and our own visit counting uses no cookie at all (a random label kept only while the page is open, never your name or number). That is why you have not been asked to dismiss a cookie banner.

How long we keep it

Order and catering records are kept for up to two years as a record of the business's sales, then deleted. You can ask us to delete yours sooner.

Your rights in California

California residents can ask us to tell you what personal information we hold about you, to delete it, or to correct it. We do not sell personal information, so there is nothing to opt out of on that front. Ask by phone or email using the details below and we will respond within the time the law allows. We will not treat you differently for asking.

Children

This site is for ordering food and is not directed at children under 13, and we do not knowingly collect their information.

Changes

If what we collect changes, this page changes with it and the date at the top is updated.

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